Sala Time Futsal Club
The purpose of this policy is to outline the expectations and conditions relating to payments, fees and refunds, and to ensure transparency and fairness for all members.
This policy applies to:
All players
Parents/guardians
Members registering with Sala Time Futsal Club
Sala Time Futsal Club is committed to:
Providing clear and transparent payment terms
Delivering high-quality programs and services
Managing payments and refunds in a fair and consistent manner
Complying with Australian Consumer Law (ACCC)
All registration fees must be paid in full at the time of registration unless an approved payment plan is in place.
Fees contribute to operational costs including venue hire, equipment, administration and program delivery.
Payment plans may be offered at the discretion of the club.
Participants must adhere to agreed payment schedules.
Failure to meet payment plan obligations may result in suspension of participation.
Sala Time Futsal Club reserves the right to:
Suspend a player from training and/or matches
Withhold registration or competition participation
Cancel registration if fees remain unpaid
Registration fees are generally non-refundable, as costs are committed by the club upon registration.
However, refund requests may be considered in exceptional circumstances.
Refunds will not typically be provided for:
Change of mind
Change in personal circumstances (e.g. scheduling conflicts)
Injury or illness after the season has commenced
Partial participation in a season
Withdrawal after registration
Refunds or partial credits may be considered at the discretion of the club in cases such as:
Serious injury prior to season commencement
Medical conditions preventing participation
Relocation or exceptional hardship
Cancellation of a program by the club
Any approved refunds may be:
Partial rather than full
Provided as a credit toward future participation
Nothing in this policy overrides rights under the Australian Consumer Law.
Refunds will be provided where required by law, including where services are not delivered as agreed.
All refund requests must:
Be submitted in writing to admin@salatimefc.com
Include relevant details and supporting documentation (where applicable)
Be lodged as soon as possible
The club will assess requests on a case-by-case basis and respond within a reasonable timeframe.
By registering with Sala Time Futsal Club, members acknowledge and agree to this Payments & Refunds Policy.
The club will make this policy available on its website and during the registration process.
This policy will be reviewed annually to ensure it remains fair, transparent and compliant with relevant legislation.
Sala Time Futsal Club
The purpose of this policy is to outline how Sala Time Futsal Club collects, uses, stores and protects personal information in accordance with applicable privacy laws, including the Australian Privacy Principles.
This policy applies to:
Players and members
Parents and guardians
Coaches and volunteers
Committee members and officials
Any individual who interacts with the club
Sala Time Futsal Club is committed to:
Protecting the privacy and confidentiality of personal information
Handling personal information in a lawful and transparent manner
Ensuring personal information is used only for legitimate purposes
Maintaining secure systems and processes
We may collect the following types of personal information:
Name, address and contact details
Date of birth
Gender
Emergency contact details
Medical or health information relevant to participation
Photographs and video recordings
Any other information necessary for participation in club activities
We collect personal information when you:
Register as a member
Participate in programs, competitions or events
Communicate with the club
Submit forms or provide information directly
We use personal information to:
Register and manage membership
Communicate about programs, events and activities
Provide services and support
Ensure the safety and wellbeing of participants
Meet legal and regulatory obligations
Improve our programs and services
We may disclose personal information to:
Coaches, team managers and relevant club officials
Service providers assisting in club operations
Sporting bodies and associations where required
Government or regulatory authorities where required by law
We will not disclose personal information to other third parties without consent unless required or authorised by law.
The club will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes:
Secure digital storage systems
Restricted access to authorised personnel only
Safe handling of physical records
Individuals have the right to:
Access their personal information
Request correction of inaccurate or incomplete information
Requests can be made by contacting the club using the details below.
By registering with Sala Time Futsal Club, individuals consent to the collection, use and disclosure of their personal information as outlined in this policy.
For children, consent must be provided by a parent or guardian.
The club will retain personal information only for as long as necessary to fulfil its purposes or as required by law.
When no longer required, information will be securely deleted or destroyed.
If you have a concern or complaint about how your personal information has been handled, you may contact the club.
The club will:
Acknowledge the complaint
Investigate the matter
Provide a response within a reasonable timeframe
For all privacy enquiries, access requests or complaints, please contact:
This policy will be reviewed annually to ensure it remains effective and compliant with relevant laws and best practice.
Sala Time Futsal Club
The purpose of this policy is to establish clear expectations regarding the responsibility for payment of fines incurred by players, coaches, managers and support staff while participating in any Sala Time Futsal Club activities.
This policy applies to:
Players
Coaches
Team managers
Support staff
Any individual representing Sala Time Futsal Club in matches, competitions or events
This includes:
Regular season games
Friendly matches
Pre-season competitions
External leagues or tournaments
Sala Time Futsal Club is committed to:
Promoting responsible behaviour on and off the court
Ensuring accountability for individual actions
Maintaining fairness and transparency in financial responsibilities
Any fines incurred as a result of an individual’s actions are the sole responsibility of that individual.
Sala Time Futsal Club will not pay fines on behalf of individuals.
This includes fines issued by leagues, associations, venues or governing bodies.
The club will make reasonable efforts to notify individuals of any fines incurred.
Notification may occur via email, messaging platforms, or through team officials.
It is the individual’s responsibility to ensure their contact details are current.
Individuals must pay any fines within the required timeframe set by the issuing body or the club.
Failure to pay fines in a timely manner may result in:
Suspension from matches or training
Ineligibility for selection
Additional disciplinary action
The club will maintain a record of:
Fines incurred
Payments made
Outstanding balances
These records will be used to:
Monitor compliance
Support decision-making
Meet reporting requirements
All records will be handled confidentially.
If an individual believes a fine has been issued incorrectly, they should raise the matter promptly with the club.
The club may assist in reviewing or escalating disputes with the relevant governing body, where appropriate.
Many fines arise from breaches of the club’s Code of Conduct.
All members are expected to:
Act respectfully and responsibly
Follow the rules of the game
Avoid behaviours that may result in penalties or sanctions
Behaviour that results in fines must not compromise:
The safety and wellbeing of children
The club’s child safe environment
The reputation of the club
Serious incidents may be managed under the club’s:
Child Safety & Wellbeing Policy
Safeguarding Reporting Procedure
By registering with and participating in Sala Time Futsal Club activities, individuals acknowledge and accept responsibility for any fines incurred as a result of their actions.
This policy will be reviewed annually to ensure it remains fair, effective and aligned with club operations.
Sala Time Futsal Club
The purpose of this policy is to ensure that images of children and members are used safely, respectfully and with appropriate consent.
Applies to all members, parents, spectators and club representatives.
Consent must be obtained before taking or using images of children
Parent/guardian consent is required for minors
Consent is obtained during registration or via forms
Images may be used for:
Club promotion
Social media
Website content
All use must be appropriate and respectful.
Images must not:
Be used in a way that is exploitative or inappropriate
Identify children in unsafe ways (e.g., location tagging)
Be shared without consent
Parents/guardians may request that their child:
Not be photographed
Not appear in publications
The club will respect all such requests.
Images will be stored securely and accessed only by authorised persons.
Misuse of images may result in disciplinary action.
This policy will be reviewed annually.
Sala Time Futsal Club
This policy outlines appropriate use of social media and communication platforms to ensure safe, respectful and appropriate interactions.
Applies to all members, including players, parents, coaches and officials.
Members must:
Communicate respectfully
Represent the club positively
Use approved platforms for team communication
Members must not:
Post offensive, abusive or discriminatory content
Harass or bully others online
Share confidential or sensitive information
Damage the reputation of the club
No private one-on-one messaging with children
Parents/guardians must be included in communications
Use group chats or approved platforms only
Images of children must only be shared with consent
Content must be appropriate and respectful
Breaches may result in disciplinary action.
This policy will be reviewed annually.
Sala Time Futsal Club
The purpose of this policy is to ensure a safe, inclusive and respectful environment free from harassment, discrimination, bullying and abuse.
This policy applies to all members and participants of the club.
Sala Time Futsal Club is committed to:
Providing a safe and inclusive environment
Promoting respect and fairness
Preventing all forms of inappropriate behaviour
The following behaviours are not tolerated:
Bullying
Harassment
Discrimination
Abuse (verbal, physical, emotional or sexual)
Vilification
Victimisation
The club supports:
Gender equality
Cultural diversity
Inclusion of people of all abilities
Respect for all backgrounds
All members must:
Treat others with respect
Follow the Code of Conduct
Report inappropriate behaviour
All concerns must be reported in accordance with the:
Safeguarding Reporting Procedure
Complaints & Grievance Policy
Breaches may result in:
Warning
Suspension
Removal from the club
This policy will be reviewed annually.
Sala Time Futsal Club
The purpose of this procedure is to provide a clear and consistent process for reporting and responding to concerns about the safety and wellbeing of children and young people.
This procedure applies to all:
Players
Coaches and volunteers
Committee members
Parents and spectators
Any person involved in club activities
Sala Time Futsal Club is committed to:
Taking all concerns seriously
Responding promptly and appropriately
Prioritising the safety of children
Supporting those who raise concerns
Concerns may include:
Abuse or suspected abuse
Inappropriate behaviour or boundary breaches
Bullying or harassment
Grooming behaviour
Any situation where a child feels unsafe
Reports can be made by:
Speaking to a coach or committee member
Contacting the Child Safety Officer
Emailing: admin@salatimefc.com
Reports can be made by:
Children
Parents or carers
Coaches or volunteers
Any member of the public
When a concern is raised:
Ensure the child is safe
Listen without judgement
Do not investigate or ask leading questions
Record the concern as accurately as possible
Report immediately to the Child Safety Officer
The club will escalate concerns where required, including to:
Queensland Police
Child Safety Services
Relevant governing bodies
All reports will be handled confidentially, with information shared only where necessary to protect the child or meet legal obligations.
Any person who raises a concern in good faith will be supported and protected from victimisation.
All reports will be:
Documented in the Incident Register
Stored securely
Reviewed to identify patterns or risks
This procedure will be reviewed annually.
Sala Time Futsal Club
The purpose of this policy is to ensure a safe environment and provide clear procedures for managing injuries and health-related incidents.
This policy applies to all participants, including players, coaches, volunteers and spectators.
Sala Time Futsal Club is committed to:
Providing a safe playing environment
Minimising risk of injury
Responding effectively to incidents
Promoting participant wellbeing
The club will:
Conduct regular safety checks of facilities and equipment
Ensure appropriate supervision
Follow risk management procedures
In the event of an injury:
Stop play immediately if required
Provide first aid where appropriate
Seek medical assistance if necessary
Notify parents/guardians (for minors)
A first aid kit will be available at all sessions
Designated personnel will administer first aid where possible
Emergency services will be contacted when required
All injuries must be:
Recorded in the Incident Register
Reported to the club where required
Reviewed to identify any risks
Participants must:
Be medically fit to return to play after injury
Follow medical advice
Not return if there is a risk to safety
All participants must:
Take reasonable care for their own safety
Follow instructions from coaches and officials
Report hazards or injuries
All responses must prioritise:
The safety and wellbeing of children
Appropriate supervision and communication
This policy will be reviewed annually.
Sala Time Futsal Club
The purpose of this policy is to ensure that all decisions made by Sala Time Futsal Club are in the best interests of the club and its members, and that any actual, potential or perceived conflicts of interest are identified, disclosed and appropriately managed.
This policy applies to:
Board Members
Committee Members
Technical Director
Coaches
Employees and contractors
Volunteers involved in decision-making
Sala Time Futsal Club is committed to:
Acting with integrity, transparency and accountability
Ensuring decisions are made in the best interests of the club
Identifying and managing conflicts of interest effectively
Maintaining the trust and confidence of members and stakeholders
Conflict of Interest
Occurs when a person’s private interests (financial or personal) conflict with their duty to act in the best interests of the club.
Actual Conflict
A real and existing conflict between a person’s duties and private interests.
Potential Conflict
A situation where a conflict may arise in the future.
Perceived Conflict
A situation where it could reasonably be perceived that a person’s private interests may improperly influence their decisions.
Conflicts of interest may arise in situations including, but not limited to:
Team Selection: Involvement in selecting a team where a family member is participating
Procurement: Awarding contracts to a business owned by a member or their associates
Employment: Hiring or supervising a relative or close associate
Dual Roles: Holding positions in other clubs or organisations that may compete or conflict with Sala Time Futsal Club
All relevant persons must:
Complete an annual Conflict of Interest Declaration
Declare any conflicts at the start of committee meetings or when they arise
Immediately disclose any new or emerging conflicts
The club will maintain a Conflict of Interest Register, managed by the Secretary, recording:
Declared conflicts
Actions taken to manage them
Where a conflict exists, the individual must:
Declare the conflict clearly
Leave the room during discussion and decision-making
Not vote on the matter
Not attempt to influence the outcome in any way
The Chairperson will determine appropriate management actions
Decisions must be made by non-conflicted individuals
All actions must prioritise the best interests of the club
Meeting minutes must clearly record:
The nature of the conflict
The individual’s absence during discussion
The outcome of the decision
If a member suspects an undeclared conflict of interest, they should report it in writing to the Club Chairperson or Secretary.
All concerns will be handled confidentially and in accordance with the club’s governance processes.
Failure to comply with this policy may result in:
Formal warning
Removal from decision-making responsibilities
Suspension or removal from position
Serious or repeated breaches may result in further disciplinary action.
All decisions must prioritise the safety and wellbeing of children.
Conflicts of interest must not compromise:
Child safety decisions
Recruitment and screening processes
Handling of complaints or incidents
This policy will be reviewed annually to ensure it remains effective, transparent and aligned with best practice governance standards.
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